Contact

Talk to a real person

Email is fastest. Every order also has its own message thread in your account centre.

ACCOUNT CENTRESign in to your account — message us inside any order
HOURSMon–Fri, 9:00–18:00 (GMT+8) · Reply within 1 business day

For new orders

The fastest way to start is the order flow on our homepage — your brief, pricing and delivery window are all captured there, and production begins as soon as your assets are in. No discovery calls needed.

For questions before ordering

Email us at hello@nalthink.com with your product, target platform and timeline — we'll reply with what we recommend and what it costs. Prefer WhatsApp? Leave your number in the brief or by email and we'll reach out there first.

For existing orders

Sign in to your account centre and open the order — you can message us, upload extra photos (up to 20), confirm creative direction, and see every delivery there. Each message lands directly with the producer on your order.

Where we are

NAL Think · Wuhan, Hubei, China (GMT+8). We work with clients across every timezone — async-first, so a good brief usually removes the need to wait for anyone's morning.